Effective Date: July 15, 2025
Last Updated: July 15, 2025

At Sincerely Nourished, your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services or visit our website.

1. Who We Are

Sincerely Nourished provides nutrition and wellness services, including one-to-one consultations, workshops, and digital resources. We are committed to safeguarding your personal information in compliance with the UK GDPR, Data Protection Act 2018, and other relevant legislation.

2. What Information We Collect

We may collect the following types of information:

Personal Details

• Full name
• Contact information (email, phone number)
• Date of birth
• Postal address (if relevant)

Health and Lifestyle Information

• Medical history and relevant reports
• Food preferences, dietary habits, and goals
• Consultation notes and communication history

Technical Data

• IP address
• Browser type and version
• Website usage data through cookies (see Section 6)

3. How We Use Your Data

We collect your data to:

• Provide nutrition consultations and create personalised plans
• Keep accurate and secure records of client interactions
• Coordinate with relevant health professionals, when required and with your consent
• Send appointment confirmations, service updates, or educational content
• Respond to enquiries or feedback
• Improve our services and website experience
• Send occasional promotional content (only if you opt in)

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Your explicit consent
• Contractual necessity (to deliver our services)
• Legitimate interest (e.g., improving client care, marketing to existing clients)
• Legal obligations (e.g., record-keeping for professional standards)

5. Sharing Your Information

Your data may be shared only when:

• Coordinating care with other healthcare professionals (with your permission)
• Required by law or regulatory bodies
• In the context of business operations (e.g., with secure service providers for email, payment processing, or digital tools)

We do not sell or rent your personal data to third parties.

6. Cookies and Website Tracking

We may use cookies to enhance your browsing experience. These cookies help us understand how visitors interact with our site and allow us to improve functionality. You can manage or disable cookies through your browser settings.

7. Data Security

We use industry-standard security practices to protect your data, including:

• Secure data storage systems
• Encrypted communication methods (e.g., secure video platforms)
• Restricted access to sensitive information

8. How Long We Keep Your Data

We retain client records for a minimum of 8 years from the date of the last interaction, as required by professional guidelines. After this period, data is securely deleted or anonymised.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Withdraw consent at any time
• Request data deletion (subject to legal and professional obligations)
• Object to or restrict certain data uses
• File a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us directly.

10. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please get in touch.